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Right of Withdrawal

The customer who purchases the Products for purposes other than their own business activity has the right to withdraw from the purchase contract – without any penalty and without specifying the reason – within the period of 14 days from the date of receipt of the Product.

The right of withdrawal can be exercised by sending, within the indicated period, a written communication to the headquarters of La Selva società bioagricola a r.l. by registered letter with acknowledgment of receipt. The communication can also be sent, within the same period, by email and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within forty-eight hours. The registered letter is deemed to have been sent in good time considering the date of the postal stamp of the accepting office.

The substantial integrity of the Product to be returned is an essential condition for exercising the right of withdrawal. Therefore, the right of withdrawal cannot be exercised if the buyer has not taken adequate measures to ensure that the Product can be returned in the same conditions in which it was received (including the original packaging). In any case, the buyer must take all appropriate and possible measures to preserve the Product and do everything possible for the Product to be returned to La Selva società bioagricola a r.l. in perfect condition.

The buyer who has exercised the right of withdrawal is required to return the Product within 15 days from the date of delivery to the following address:

La Selva società bioagricola a r.l.
Via Giovanni Velasco, 11
58015 Fonteblanda (GR)

The expenses for the return of the Product will be borne exclusively by the buyer unless the Products are damaged (see Shipping and Delivery page) or in the case where, due to a warehouse error, the Products sent are different from those ordered.

Payments made will be refunded by La Selva società bioagricola a r.l. within fifteen days from the date of return of the goods and without further costs for the buyer.

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